RoadPrep support

Help with the RoadPrep theory test practice app.

Email: support@roadprep.school

We aim to reply within two working days. If you are reporting a problem, it helps to include your device model, your iOS version, and the country and licence category you were practising.

Reporting a question you think is wrong

If an answer or explanation looks incorrect, email us the question text (or a screenshot) together with the country and licence category. We check every report against the official syllabus and correct the question bank in the next update.

My progress has disappeared

RoadPrep stores your progress on your device only, so it does not follow you to a new phone and it is removed if you delete the app. Restoring the device from a backup that included RoadPrep restores the progress with it.

Resetting your progress

Settings has a Reset progress option that clears your answers, mistakes, bookmarks and mock test history. This cannot be undone.

Ads and privacy choices

RoadPrep is free and is funded by ads supplied by Google AdMob. In the European Economic Area and the United Kingdom you are asked for consent before any ad is requested, and you can change or withdraw that consent at any time under Privacy options in the app's Settings. Withdrawing consent does not lock any part of the app.

On iOS you are also asked separately whether the app may track you across other companies' apps and websites. You can change that later under Settings › Privacy & Security › Tracking.

Studying offline

The question banks are bundled inside the app, so practice sessions and mock tests work without an internet connection. Only the ads need a connection.

Suggesting a country or licence category

We add question banks over time. Email us the country and category you would like to see and we will add it to the list.